Privacy Policy

Last updated: [DATE]

Template written with Canada's PIPEDA in mind: have a lawyer review it before you launch.

What we collect

• Account details: your email address and a securely hashed password.
• Files you upload and the results we create from them.
• Subscription records: your plan, its status and renewal date. Card details are handled by Stripe and never reach our servers.
• Basic technical logs such as IP address and errors, kept to run and secure the service.

How we use it

Only to provide the service: to process your files, manage your subscription, take payments, prevent abuse and answer support requests. We don't sell your information and we don't use your files to train AI models.

Who processes your data

• Replicate (United States) runs the separation model on your audio.
• Stripe processes payments.
• Our hosting provider stores the website and your files.

These providers may store data outside Canada, where it may be accessible to authorities under local law.

How long we keep it

Uploaded files and results are deleted about 24 hours after upload, or sooner if you delete them. Account and purchase records are kept while your account is open and as required for tax and accounting.

Your rights

You can ask to see, correct or delete your personal information, or close your account, by emailing info@stemsplit.com.

Contact

info@stemsplit.com